Yet the users soon find out that the prices, the calculations of use of mobile internet, or the cost of calling abroad differ from what they understood from the advertisement.

Unlimited, limitless packages
The Market Inspectorate has examined closely the so-called unlimited packages of mobile operators, as in their opinion the information about limitlessness of packages is misleading, especially regarding roaming in national network. Small print often reveals that the limit becomes effective after a couple of gigabytes of transferred data. Market inspector Mirana Omerzu warns the biggest problems are not the packages themselves, nor their denomination. "But the problems quickly occur at unlimited transfer of data, as some insist on the contents given in small print, which most average users find rather difficult to understand," Omerzu continues.

Price rise of Telekom packages caused quite a stir
Last month the increase in price of Telekom packages and services caused a lot of anger, as the company cancelled a number of packages, and forced the users to choose other packages, or to withdraw from the contract. In such cases the users are faced with an accomplished fact, and have practically no choice. Inspector Omerzu warns: "The user enters into contract believing that he/she is familiar with the contract. But if it changes substantially during the validity period, the question remains whether he/she would decide to sign the contract were he/she informed of the possibility of such changes. These are special circumstances which might absolve a person from his/her obligations."

Calls from Slovenia is at Simobil more expensive than calls from another country
A Simobil subscriber who lives close to the Italian border has paid for her call from Slovenia into Italy more than it would cost from any other European country. Jure Bohinc, Head of Simobil Product Marketing for residential users, warns that the difference in price might be caused by the difference in costs, as the foreign operators charge a certain amount for each call made by the Simobil user to another network.

High cost of data transfer within Slovenia
Tušmobil is also upsetting some of its subscribers. Last march a citizen of Ljubljana received a high bill for data transfer within Slovenia. Yet Tušmobil claims that such cases are mostly about the disagreement of the user with the quantity of billed data transfer exceeding the limit.
Consumers have a number of problems with Slovenian mobile operators.

Jasna Krljić Vreg
Translated by G. K.